Shipping & Returns

SHIPPING & RETURNS

Shipping

Domestic Shipping

• Free Shipping on orders over £350

• Flat Rate: £8

All orders are sent via DPD Next Day, usually arriving within 2 working days after your order is completed. All parcels include adequate insurance.

International Shipping

• DPD International Delivery – £30

Delivery times vary depending on international postal services. Please contact us if you require more information.

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FRANCESCA COUTURE ORDERS

• Orders placed before 2pm Monday–Friday are usually dispatched the same day via Next Day Delivery.

• Orders placed after 2pm will be shipped the next working day.

• Pre-Order items are dispatched on the date specified on the product page.

• All garments are shipped using DPD Next Day or Royal Mail Special Delivery.

• To track your order, please contact us and we will provide your tracking number.

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FASHIONISTA COLLECTION

All garments in this section are made to order.

• During busy periods, orders may take up to 14 working days.

• We recommend placing your order 3 weeks before you require the item.

• If you need a garment within 14 working days, please inform us — we will do our best to meet your deadline.

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Online Returns

Made to Order – Exchange Only

We offer exchange only for standard-size Made to Order garments.

• Items must be returned within 14 days of delivery.

• If unsuitable, we can issue a credit code valid for 12 months.

• If you provide your measurements and the garment is made specifically for you, it becomes non-returnable, but we will offer free alterations within 14 days of receipt.

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In Stock & Ready To Send

We offer refunds on In Stock garments only.

• Items must be returned within 14 days in perfect, unworn condition, with all tags attached.

• Any stains, marks, or odours will result in the item being returned to you.

• Sale items, bespoke, custom, or made-to-measure garments are strictly non-returnable.

• Refunds exclude original delivery charges.

• Refunds are issued to the original payment method.

• All returns must include the original packaging and returns slip.

Return Address:

Francesca Couture

First Floor, Unit 4A

Pumpfields Road

Liverpool, L3 6BA

If you request a replacement, delivery will be free. Express delivery is available (if in stock) at an additional charge.

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Exchanges

• State your required size or style on the returns form.

• If the replacement is not in stock, it may take up to 14 days.

• You may request alterations instead of exchanging.

• Items must be returned in original packaging with the returns form enclosed.

• Please use a reliable, tracked postage method. We cannot accept responsibility for lost items.

• Return postage costs are the responsibility of the customer.

Sale items are non-exchangeable.

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Return of Faulty Goods

If you believe an item is faulty:

1. Return it to us with a clear explanation of the issue.

2. Once received, we will investigate and contact you with the appropriate solution.

Notes:

• Garments that have been worn or have tags removed are not eligible for refund, but may be exchanged or repaired.

• Faults occurring due to wear and tear after 2 months of purchase are not eligible for exchange, but repair may be offered where possible.